|
|
BEFORE YOU ORDER
|
|
Please contact us if you do not have a Credit Card
We seem to spend large amounts of time with orders complete, wrapped, adressed and ready to go to the post office, only to find a credit card number has not been supplied
In this day of fraudsters, cheats and non payers, we cant dispatch unless payment has been made, or at least arranged via another means. We accept postal notes, money orders, cheques but unless you contact us we cant proceed with the order.
With up to 150 boxes per week, our staff gather wrap and box , then proceed to the payment. No credit card or no phone call or email slows up the proccess dramatically
We then have to either email or phone you the customer, to arrange payment!
Please dont make us chase you to arrange payment. No Credit card please call and arrange an alternative. 0359773122
|
|
|
|
Click here to see our full selection
|
|
To see our complete and full photographic range please hit this link and you will be taken to another site designed for purchasing
http://order.australianorchids.com.au/cat/0.html
|
|
|
|
Shopping Cart is here now!!!
|
|
Should you not wish to use the shopping cart option, please download the order form available on page one and post it off along with a cheque or money order
The Shopping Basket or shopping cart
Please do not be intimidated . No orders are processed until a confirmation has been emailed to you confirming all the details,so you cant be over charged or make a mistake! All credit card transactions are on secure line.
The program has had a few teething problems as we learn to work it correctly so no orders are dipatched until you have been contacted.
To see every Native orchid we have for sale at the current time proceed into the shopping cart. Every native orchid we can find a photograph of has been entered!
Your shopping basket keeps track of the items you have selected while browsing through the store.
When you select a product to add to the basket, a quantity of 1 is initially recorded. If you would like to adjust the quantity you can do so by clicking the up and down arrow buttons for each product.
If you make a mistake or change your mind, you can remove items individually from the basket by clicking Empty You can remove items individually by simply clicking on the trash can or by adjusting the quantity of the item you wish to remove until it equals 0. When you are certain you wish to purchase all the items in your basket, you will need to click on Purchase Now to finalise your payment.
If you have forgotten what products are in your basket, click on each product code link to view the description of the item.
The freight cost will be included in the total cost of your purchase.
If you have no credit card please email us as to how you intend to pay. Please do not make us call you due to not knowing how you wish to pay as it will delay your order
Once you are sure you wish to purchase the items in your shopping basket, you proceed to the checkout where you will need to enter your personal details.
Once you have entered the customer details you must click the Proceed to Shipping Page button to confirm or adjust your shipping method options.
You will need to enter and submit your credit card details. Successful orders will display an order confirmation screen and you will receive a confirmation email to let you know your payment has been approved.
Important To navigate within the shopping cart, use the main menu icon at the top of the screen. If you use the tabs to the left (Eg Intermediate Cyms) then you will be taken back to the main web site and will have to enter the shopping cart (which is a seperate website ) again and your order may be hard to find.
|
|
|
|
DELIVERY POLICY
|
|
- Delivery Policy
All our parcels are dispatched by Standard Australia Post
The prices quoted in the shopping cart section are generisations only, but are usually quite accurate.
Packaging and handling charges may apply for smaller orders to cover proffessional quality boxes and our usual large amount of soft shreddy paper!
THIS COVERS THE COST OF OUR PROFESSIONAL BOXES AND LOADS OF SOFT SHREDDY PAPER.
The Fine Print!
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only.
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform AUSTRALIAN ORCHID NURSERY if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
|
|
|
|
Refund Policy
|
|
REFUND POLICY
We will not refund any monies due to lost orders in transit.
Should you wish to have your parcels registered please ask. The addittional cost is only $5.00 via Australia post.
We have in the past had customers admit to freinds of reporting to us a lost order,which never was, and then excepting a second one ! The freind then informed us!
Any orchids arriving not to your satisfaction please contact ASAP for discussion. We do, and have replaced individual orchids damaged in transit.
Any orchids confiscated by customs and quarrantine outside Australia are not our responsibility if licences and permits are not correctly obtained by the importer.
We cannot be versed in the laws of every country sorry.
The Fine Print!
If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our PO Box in its original undamaged condition.
Promotions and Competitions
Other Terms and Conditions not listed herein and applying to AUSTRALIAN ORCHID NURSERY promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.
Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.
|
|
|
|
PRIVACY POLICY
|
|
Basically "We tell no-body Nuffin" But for legal reasons !
PRIVACY POLICY
We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy.
"The Australian Orchid Nursery" will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
When does Elite Body disclose the information it collects to outside parties?
"The Australian Orchid Nursery"does not sell, trade, or rent your personal information to others. "The Australian Orchid Nursery" may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of "The Australian Orchid Nursery", our users, or others.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.
How does Elite Body protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details
All credit card payments are processed securely through the DirectOne Payment Gateway and ANZ. Payment by credit card is the fastest way to receive your order as there is not clearance delay.
"The Australian Orchid Nursery" does not store any credit card information on our servers.
What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the website.
Your Consent
By using our website, you consent to the collection and use of this information by "The Australian Orchid Nursery" . If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
|
|
|
|
Credit card security
|
|
For banking and legal reasons PAYMENT GATEWAY INFO
Our payment options available are endless, but most of importantly safe and secure. We offer Credit Card processing, Direct Deposit, Cheque and Money Orders. Credit Card payments are made directly through DirectOne's 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.
|
|
|
|
Australian Dendrobiums
|
|
To see out complete and total range of Dendrobium stock along with an image please click here
http://order.australianorchids.com.au/cat/1708.html
|
|
|
|
Australian Sarcochilus Orchids
|
|
To see our complete range of Sarcochilus Orchids along with all their photos please click here
http://order.australianorchids.com.au/cat/1717.html
|
|
|
|
Australian Dockrillia Orchids
|
|
To see our complete range of Dockrillias along with all their photos please click here
|
|
|
|
|
|
